What is a lost booking rate?

It is the share of scheduled work lost to no-shows and late cancellations.

Why split no-shows and late cancellations?

Because they usually do not refill the same way and they do not always carry the same fee or deposit recovery.

Does this only work for hotels or rentals?

No. It also works for salons and other booking-led businesses where late cancellations create real revenue loss.

Cancellation Revenue Loss Calculator

See how many bookings disappear to no-shows and late cancellations, and what that loss is worth in monthly revenue.

IndustryUseful for room-night businesses with front desk, housekeeping, and on-site operations.Monthly bookings or stays at riskDirect and channel bookings across the month.No-show rate percentThe share of bookings that do not arrive at all.Late cancellation rate percentThe share of bookings cancelled too late to resell.Average booking valueAverage revenue tied to one booking.No-show refill rate percentThe share of no-show bookings you still resell after the guest fails to arrive.Late-cancel refill rate percentThe share of late cancellations you still resell through channels or direct demand.No-show fee recovery percentThe share of no-show booking value you still collect through non-refundable rates or no-show fees on unfilled bookings.Late-cancel fee recovery percentThe share of late-cancel booking value you still collect through cancellation fees or non-refundable terms on unfilled bookings.

Result

Lost booking rate

10%

No-show bookings

8.8

Late-cancel bookings

13.2

Refilled bookings

5.5

Fee revenue recovered

$310

Revenue lost

$1,257

Planning guide

Compare your lost booking rate to the planning range we use for hotel or hostel.

Benchmark range: 5% to 15%Your result: 10%

Hotels and hostels usually see more booking movement because travel plans change.

Source: Daykeeper planning guide (Used in this calculator)

What this means

Booking loss looks manageable

Your loss rate is not above the range we use for hotel or hostel

Your no-shows and late cancellations are wiping out about 16.5 bookings a month after the share you refill. About $564 of that loss is coming from no-shows and about $693 is coming from late cancellations.

At an average value of $95, you are still getting back about $522 through refills and about $310 through deposits or fees, but about $1,257 in monthly revenue is still disappearing.

Planning guide

Planning ranges used in this cancellation revenue calculator

This calculator compares your combined late-cancellation and no-show loss rate with a planning range for the industries where booking recovery really matters.

It separates no-show recovery from late-cancel recovery, and it also separates refilled bookings from fee or deposit recovery, so the loss is closer to what actually happens in a real calendar.

IndustryUseful for room-night businesses with front desk, housekeeping, and on-site operations.

Hotel or hostel

Useful for room-night businesses with front desk, housekeeping, and on-site operations.

Benchmark range: 5% to 15%

Hotels and hostels usually see more booking movement because travel plans change.

Source: Daykeeper planning guide (Used in this calculator)

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Calculator guide

How to use this cancellation revenue calculator

This calculator shows how much money disappears when booked work does not happen, how much you refill, and how much you still recover through fees or deposits, with separate assumptions for no-shows and late cancellations.

Why booking loss adds up fast

One missed slot may not feel serious. A pattern of missed slots across the month usually is.

The cost is not just the empty time. It is the revenue you cannot get back after rebooking and fee recovery.

Why no-shows and late cancellations should be split

Some businesses refill part of that lost time through waitlists or rebooking. Some also keep part of the value through deposits or late-cancel fees.

No-shows and late cancellations usually do not recover in the same way, so this calculator asks for those assumptions separately.