By Sophie Cheung · Co-founder, Daykeeper ·
Freshdesk pricing: what a solo founder actually pays
Freshdesk starts at $19 per agent, but live chat needs Freshdesk Omni at $29. Here's what one founder really pays at 100 and 1,000 conversations a month.
Quick answer: Freshdesk starts at $19 per agent a month (billed yearly), but that plan is for email. To put support live chat on your site you need Freshdesk Omni, which starts at $29 per agent a month billed yearly ($35 monthly). AI answers cost $49 per 100 sessions after your first 500.
Freshworks splits this across two pricing pages, so here's the math in one place for a team of one.
Freshdesk plans and prices
These plans cover email and tickets. None of them include a support chat widget.
| Plan | Billed yearly | Billed monthly | Support chat widget? |
|---|---|---|---|
| Growth | $19/agent | $23/agent | ❌ Email and tickets |
| Pro | $55/agent | $66/agent | ❌ Email and tickets |
| Enterprise | $89/agent | $107/agent | ❌ Email and tickets |
Freshdesk Omni plans and prices
For live chat and other channels, you need Freshdesk Omni.
| Plan | Billed yearly | Billed monthly | Support chat widget? |
|---|---|---|---|
| Growth | $29/agent | $35/agent | ✅ |
| Pro | $79/agent | $95/agent | ✅ |
| Enterprise | $119/agent | $143/agent | ✅ |
Prices checked on Freshdesk's pricing page and Freshdesk Omni's pricing page on Oct 1, 2026.
5 Freshdesk pricing gotchas
- Chat is a different product. The $19 plan is email. The support chat widget starts on Freshdesk Omni, so the real starting price for chat is $29–35 per agent.
- The free plan ends. The Free Program lasts 6 months, covers up to 2 agents, and isn't available on Omni. When it ends, you upgrade or leave.
- AI is priced per session. Every plan includes 500 Freddy AI Agent sessions, one time. After that it's $49 per 100, so every AI conversation costs about $0.49.
- Copilot costs extra. The agent assistant is $29 per agent a month billed yearly ($35 monthly), and only on Pro and up.
- Canceling doesn't refund the year. Cancellation takes effect at the end of your term. Pick monthly billing until you're sure, even though it costs about 20% more than yearly.
There are smaller add-ons too: day passes for part-time agents ($2–15 per day, depending on the plan) and AI tool access (Freshdesk calls it MCP actions) at $15 per 1,000 actions.
What a solo founder actually pays
| Your month | Email only | With support chat widget | Chat + AI answering half your chats* |
|---|---|---|---|
| 100 conversations | $19–23 | $29–35 | About $54–60 |
| 1,000 conversations | $19–23 | $29–35 | About $274–280 |
*After your 500 included Freddy AI Agent sessions are used up, at $49 per 100 sessions.
Add a teammate and the chat column doubles. Three people on Omni Growth cost $87–105 a month before any AI.
Ways to pay less
There's the 6-month Free Program for up to 2 agents, with email ticketing and a knowledge base. There's also a 14-day trial of the Enterprise plan. Yearly billing saves you $4–6 per agent a month on the Growth plans.
When Freshdesk is worth it
Freshdesk is great at deep ticketing: SLAs, routing, automations and a customer portal. If you have a support team with rules for who answers what, it's built for you. For one founder answering 100 chats a month, most of that stays unused.
Cheaper options for a team of one
| Tool | Free plan | Support chat widget from | Priced per seat? |
|---|---|---|---|
| Daykeeper | ✅ 100 conversations/mo | $0 | No, per workspace |
| tawk.to | ✅ | $0 | No |
| Chatwoot | ✅ 500 conversations/mo | $0 | Yes, paid plans |
| Crisp | ✅ 100 contacts total | $0 | No, per workspace |
| Zendesk | ❌ | $55–69/agent | Yes |
| Intercom | ❌ | $19–29/seat | Yes |
Other tools' prices are from the Daykeeper comparison pages, checked Sep 30, 2026. Want the full side-by-side? See all 11 tools compared or the Freshdesk alternative breakdown.
On Daykeeper, the support chat widget is on the Free plan, and it stays free. Pro is $19.99 per workspace for 2,000 conversations, however many teammates you add.
FAQ
Does Freshdesk have a free plan? Not a permanent one. New accounts get a 6-month Free Program for up to 2 agents, with email ticketing and a knowledge base. After 6 months you have to upgrade, and the program isn't available on Freshdesk Omni, so it has no live chat.
How much is Freshdesk with live chat? Live chat starts on Freshdesk Omni Growth at $29 per agent a month billed yearly, or $35 billed monthly. The $19 Freshdesk Growth plan is for email.
How much does Freddy AI cost? Every plan includes 500 Freddy AI Agent sessions, one time. After that it's $49 per 100 sessions. Freddy AI Copilot is an extra $29 per agent a month billed yearly ($35 monthly), on Pro and Enterprise.
What's the difference between Freshdesk and Freshdesk Omni? Freshdesk is email-first ticketing, from $19 per agent. Freshdesk Omni adds live chat and other channels, from $29 per agent. Both are billed per agent.
Can I cancel Freshdesk anytime? Yes, with no cancellation fee, but it takes effect at the end of your term. On a yearly plan, you've paid for the whole year.
Can Freshdesk work with my AI agent? Yes. Freshdesk lists MCP actions as an add-on at $15 per 1,000 actions, so AI tools like Claude can work with your tickets. Daykeeper works with your AI on the Free plan, and your AI can set it up for you in one prompt.
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